Effective Date: 27.02.2025
At Entertafile.com, we strive to ensure customer satisfaction with our AI-generated and manually crafted 3D models, audio, and entertainment materials. This Return and Refund Policy outlines the conditions under which refunds may be granted.
1. General Refund Policy
1.1. Due to the digital nature of our products, all sales are final, and we generally do not offer refunds.
1.2. Refunds may be considered only in specific cases where the product is found to be defective or significantly different from the description provided on our Website.
2. Eligibility for Refunds
2.1. To qualify for a refund, you must submit a request within 14 days of purchase.
2.2. Refunds may be issued under the following circumstances:
• The product is corrupt, damaged, or unusable.
• The product does not match the description on our Website.
• A duplicate purchase was made by mistake.
2.3. Refunds will not be granted for:
• Change of mind after purchase.
• Incorrect purchases due to user error.
• Issues caused by software/hardware incompatibility not specified in the product description.
3. Refund Request Process
3.1. To request a refund, contact us at info@entertafile.com with the following details:
• Order ID
• Product Name
• Reason for refund request
• Supporting evidence (e.g., screenshots or error messages, if applicable)
3.2. We will review your request within 7 business days and notify you of the approval or rejection of your refund.
3.3. If approved, refunds will be processed to the original payment method within 10 business days.
4. Chargebacks and Disputes
4.1. If you initiate a chargeback without first contacting us, we reserve the right to dispute the claim and ban your account from future purchases.
4.2. We encourage customers to reach out for support before filing disputes with payment providers.
5. Amendments to This Policy
5.1. We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting on our Website.
For further assistance, contact us at info@entertafile.com.
By purchasing from Entertafile.com, you agree to this Return and Refund Policy.